Payment/Cancellation

Terms of Payment

When you book a Bike & Barge Cruise or Cruise-only tour with us, we ask you for a deposit. 

  • 20% of the total price, at reservation.
  • 80% of the total price, 3 months before your cruise starts.

 

Our booking system is automated, this is how it works and what you can expect:

  1. find your desired tour via 'our tours".
  2. you'll see directly the amount of 'available cabins" for the tour.
  3. click anywhere on the tour to find more details.
  4. click 'cabin(s) available" to book the tour.
  5. fill out the requested details from you and your travel partner.
  6. click 'send".
  7. you will receive a confirmation email.
  8. the browser will open the Mollie website, for the payment.
  9. after your deposit payment you will receive another email with the invoice and tour description.

 

  • approximately 3 months before starting date of the cruise, you will receive the last email. Which includes with the travel letter, docking details, final invoice and a payment link for an easy payment.

 

If you have a question during the process you can always contact us...

Cancellation fee

When you cancel your Bike & Barge Cruise or Cruise-only tour, we ask you for a cancellation payment.

The fee might be more then your deposit.

Fee / when you cancel your cruise:

  • 20 % untill 12 months before your cruise starts
  • 50 % between 12 & 6 months before your cruise starts
  • 80% between 6 & 1 month before your cruise starts
  • 90% between 1 month & 1 day before your cruise starts
  • 100% at the embarkation day, or later

(Percentages calculated on total cruise price)

You never know what the future holds, we advise a travel & cancellation insurance.


05 june 2017

Berlin/Spandau to Malchin,  May 20th - 27th 2017

Dearest friends of Merlijn,

We knew we were "in goede handen" the moment we walked on board...... Zelfs het weer heb je goed verzorgd :)

You took care of us so well on so many levels in so many ways!
We love you!