Guarantee arranged / VZR Garant

In order to meet its statutory obligation to provide a guarantee, Merlijn de magie van water B.V. makes use of the guarantee scheme provided by VZR Garant (www.vzr-garant.nl/en). You can check that this is the case by visiting VZR Garant’s website and verifying that the organisation is listed as a participant. VZR
Garant’s guarantee applies within the limits of its Guarantee Scheme (which can be found on VZR Garant’s website). The Guarantee Scheme specifies the exact (travel) offering to which VZR Garant’s guarantee applies and what the guarantee entails. If services are not provided due to the financial insolvency of Merlijn de magie van water B.V., you can contact VZR Garant, which has its offices at Torenallee 20, 5617 BC Eindhoven, Netherlands, by sending an email to info@vzr-garant.nl or calling +31 (0)85 13 07 630.

21 september 2024

My wife and I were booked on the Sept cruise but due to an unexpected medical issue we had to cancel and we didn't join the Merlijn. While Merlijn attempted to find replacement passengers to help us avoid additional cancellation fees this was not successful. I will admit that I should have purchased trip insurance but was fully committed to joining the cruise with other family members. As I have learned the cruise actually booked 23 passengers (out of a capacity of 24). I submitted an email request for consideration in receiving a refund that would have been equitable. My experience with Merlijn is not positive!